Far from being the first time Time Warner Cable has upset its subscriber base, the Los Angeles city attorney's office is pulling a Dee Snider and refusing to take the carrier's lackluster service anymore. In a 25-page lawsuit, the city is alleging that the operator "caused major havoc and distress" two years ago when it "failed to live up to its part of the franchise cable agreement requiring that a company answer subscribers' calls within 30 seconds and begin repairs of service interruptions within 24 hours of notification in 90% of its calls for service." The suit claims that no more than 60% of customer calls were answered in time, and cable / internet service was said to be "so intermittent and inferior in quality that it was not much better than no service at all." Not surprisingly, TWC representatives chose not to comment on the whole ordeal, but the outfit could face civil penalties of tens of millions of crisp US dollars in the case. Should've picked up the phone, TWC -- it would've been easier than picking up this tab. [Disclosure: Engadget is part of the Time Warner family]

[Image courtesy of Web 2 Concepts, thanks Scott]

It's hard for us to be sure about this stuff for sure in the early stages, but since last night we've gotten a flood of reports from readers that BlackBerry services are down on T-Mobile and possibly also Bell Mobility (if not other providers). What's the story, are you having any trouble? Shout it out in comments -- if you are, do us all a solid and leave your location and provider. Even if it's just an isolated outage, you know you desperately need to get your act together when Palm, of all companies, is taking potshots.

[Thanks to everyone who sent this in]

Update: We've heard that there was indeed a planned outage scheduled for last night, but it was due to end 6 hours ago. And curiously we continue to get feedback that services are still down.

So it looks like it was just pockets after all -- hours later most people seem to be reporting things are solid with service.

Well screw us -- T-Mobile's 3G network debut tomorrow? It's going to be voice only. That's right, you heard us, VOICE ONLY. So trepidatious is this company to actually get their 3G data rollout, um, rolled out, they're launching first with kneecapped voice-only service, keeping only EDGE for those demanding data. Here's the snippet from the memo we received:

"3G is the next generation of our wireless network, following our current GSM network. In this early phase of our network evolution, 3G is a new technology for carrying wireless voice calls and supporting existing data capabilities on our network. In future phases, this next generation network will power 'high-speed' (3G) products and services that connect customers in new and exciting ways. ... Inform customers who are interested in high-speed data that the first phase of our 3G roll out supports voice only." [Emphasis ours]

No word on when T-Mobile actually plans to turn on the faster data, but for everyone who hasn't already jumped ship -- hoping against hope -- the wait continues.

P.S. -Don't believe everything you hear about this kind of thing being status quo. Every single major US 3G network -- including Cingular, Verizon, and Sprint -- went live as either data card-only (with phones added later), or data and voice together.

We've been receiving a steady stream of tips from users around the country today reporting that AT&T, which supposedly just got back up from some apparent sporadic outages spread across the nation, was (is?) back down again today. We haven't seen or heard much, and have yet to confirm whether things ever even fully came back up at all, but what say you? Still experiencing issues? We'll let you know what we hear back from AT&T -- as you may have heard, we had them build a Batline to Ralph's office for just such an occasion.

[Thanks to everyone who sent this in]

While we thoroughly enjoyed hearing of EMIEW's (presumably) short-lived career as a hotel clerk, it looks like Hitachi's EMIEW 2 has some seriously large aspirations. In a recent demonstration in Hitachinaka, the two-wheeled robot wowed onlookers as it received commands wirelessly and happily ran office errands without too much trouble. The creation, which stands some 31.5-inches tall and weighs 29-pounds, did crash into a desk and stand motionless momentarily while being previewed, but developers didn't hesitate to inform the crowd that kinks were still being ironed out. Nevertheless, it was able to avoid obstacles while rolling about, understand and respond to human speech and move around for an hour before needing a recharge. The company refused to spill details surrounding its eventual price and release date, but we're hearing there may soon be an open spot in Scranton that this fellow could certainly fill.

[Via Inquirer]

Japan's no stranger to a wide variety of service-oriented robots, and it looks like it could soon become home to yet another mechanical being that does our dirty work. The Lady Bird prototype, which is set to hit production sometime in 2009, would scour the floors of public restrooms and keep things looking clean throughout the day. Reportedly, the bot stands about 1-meter in height and is equipped with amenities such as a water tank, brushes and a few other grime-busting tools to boot. Furthermore, it boasts obstacle detection sensors to avoid patrons while on the clock, and it even includes voice recognition software along with access to current traffic information in case someone has the urge to spark up a conversation. There's no word on what this thing will do should someone try to stuff it in their trunk for at-home use, but if all goes well, the creature is expected to sell for around ¥3.5 million ($31,713) when it goes commercial.

[Via PinkTentacle]

You may have heard the hubbub in the last 24 hours about AT&T's new Terms of Service for its DSL accounts, and its apparent hardline approach to customers who may criticize the company. For those of you not up to speed, the long and short of it is that the TOS stipulates that AT&T can and does reserve the right to disconnect any user's account if the telco believes said user is utilizing the connection to "damage the name or reputation of AT&T, or its parents, affiliates and subsidiaries." Sounds doomy and gloomy, doesn't it? Well, AT&T issued a statement in response to the backlash it's been getting, making it explicitly clear that it is not the company's policy to axe users who take it to task. Here's what they had to say:

"AT&T respects its subscribers' rights to voice their opinions and concerns over any matter they wish. However, we retain the right to disassociate ourselves from websites and messages explicitly advocating violence, or any message that poses a threat to children (e.g. child pornography or exploitation). We do not terminate customer service solely because a customer speaks negatively about AT&T. This policy is not new and it's not unique to AT&T."

So, according to The Man, you can talk all the smack you want about AT&T and its screwball policies / high prices / use of dental implants to monitor your conversations -- without the fear of having the lines snipped... or so they say.

It's been far too long since we've seen the Enryu support robot out on the streets of Japan, and unfortunately, it was called into action once again recently after an earthquake reportedly rocked Niigata. The newest edition, dubbed the T-53, has received a number of improvements over the prior T-52 model, and aside from being able to hoist 220-pounds per arm without a stressing a joint, this rendition is supposedly a registered, street-legal vehicle to boot. Check it in the work zone after the break.

Call us crazy, but it certainly appears that Apple's unofficially official iPhone tool has ripped off MacGyver's lifeline. According to an iPhone user that sent his handset in for warranty service, it arrived back with this here piece of equipment, complete with Apple's famed display label and plastic bag. Heck, if having a malfunctioning iPhone is the only way to snag one of these bad boys, we're definitely crossing our fingers for an excuse to send ours in.

[Thanks, Matthew V.]

And you thought Sprint was catching flack for denying an exceedingly small portion of its customers service. Turns out, Vonage rival SunRocket has apparently shut its doors and abandoned the business -- all without a single warning or notice beforehand. Callers who recently dialed in for customer care reached an automated message saying that the firm was "no longer taking customer service or sales calls," and each individual that was employed at the call center has supposedly lost their job. As expected, no attempts by Reuters to contact SunRocket were successful, so we still have no idea if paying customers will ever see a pro-rated refund if their service does indeed cease to exist. So, dear readers, are any of you feeling the SunRocket burn?

[Thanks, Jerad]

UPDATE: Well, what do you know. Here's an article suggesting that SunRocket has actually been acquired by Pluto. We've seen no confirmations as of yet, but we'll keep an eye out.

[Thanks for the update, Bob]

Recently, Sprint decided to cut its losses and give a number of CSRs a break from the nagging when it pulled the plug on nearly 1,200 of its mobile customers. Apparently, these whiners were dialing in "40 to 50 times as often" as the "average customer," and after failing to appease them, the firm chose to "terminate the relationship with those customers to allow them to pursue other options." As you'd imagine, some of these bicker-prone individuals are less than pleased with the outcome, and to make matters worse, the firm has also cut the cord with habitual roamers -- including some that are actually enlisted in our military. Can't a soldier (or sniveller) catch a break?

[Thanks, John F.]
Read - Sprint cancels 1,200 contracts over excessive complaining
Read - Sprint cancels traveling soldiers' cellphone

As we noted last night, BlackBerry email is experiencing a service interruption of massive proportions, with the entire Western hemisphere unable to do the push email thing since 8PM EST on Tuesday. Things were supposed to be patched up by midnight last night, but apparently RIM is still trying to reset the system, and expects the problem to last into the morning. Even once the system is good to go -- and we are starting to here reports of some people getting their email -- it'll still take a while for RIM to process through the backlog of email, and the word is they'll be taking it slow as to not esplode the system again, so for all you CrackBerry addicts out there: you might be in for a wait, our thoughts are with you and your idle thumbs.

[Thanks to everyone who sent this in]

Update: BBC is now reporting that RIM has "most" of its North American network back, and that it's "closely monitoring systems in order to maintain normal service levels." (What were they doing before, playing ping pong?) As mentioned before, some users will experience delays as RIM clears the backlog of unsent emails.

Read - CNNMoney.com
Read - PINStack forums

If you've got a domesticated service bot around to flip your channels and chase away any uninvited intruders, there's not too much else a lonely, elderly individual needs from a fellow humanoid, but researchers at the University of Tokyo are crafting more lifelike and more agile servant bots nevertheless. In an effort to create a tactical team of droids ready and willing to serve the aging population of Japan, the team is working with Kawada Industries Inc. to create friendly robots that can assist folks with around the house chores such as pouring tea and cleaning the dishes. Several models were out and about during a recent demonstration, as one wheeled bot delivered beverages to its master, and other renditions responded to human movements and the bevy of sensors installed in the floor and sofa of a room. Essentially, the team is attempting to seamlessly integrate robotic life with our world, and they're already prepared to feel a lashing from privacy advocates who will protest the embedded camera systems that the robots feed off of. Still, we'd rather have a potentially Big Brother-equipped servant to make sure our favorite dramas get recorded than no one at all.

The Japanese are well known for crafting useful robots to do the dirty work for humans who'd rather park it at home, and the Yuki-taro autonomous snowplow is just another example of machines taking care of the business people can't (or won't). In a collaborative effort between five Niigata-based organizations, the snowbot was created to go off by itself and chew through massive sections of snow to make areas passable once more. The nearly 900-pound machine rocks a yellow and black shell, scoots about on tracks, and features a wide mouth to gobble up the fallen snow, compress it into small blocks, and then expel them from the device's rear. Internally, it boasts a GPS module and a pair of video cameras integrated into the eyes, and while we're not certain what type of energy this thing utilizes, its inventors did manage to receive a design award for its snow-crunching abilities. So if you're tired of shoveling for hours on end in a seemingly futile attempt to uncover your driveway, keep an eye out for a commercial version of the Yuki-taro, as plans are to bring it to market for around $8,300 within five years.

[Via Pink Tentacle]

With all these award ceremonies going down to close out the year, it's only appropriate to crown a few winners in the robotic realm as well -- you know, since they'll be law-abiding citizens someday. The Robot Awards were set up earlier this year by the Japanese government to "promote research and development in the robotics industry," and just ten creations took home prizes out of the 152 entries. The cream of the crop started with the currently-available My Spoon feeding contraption, which helps the elderly and disabled to eat with a "joystick-controlled swiveling arm." Not far behind was the Paro seal, who rocks a furry, huggable outfit with sensors beneath its whiskers that allows it to "open and close its eyes and move its flippers" when petted and held by folks in hospitals. In another instance of "robots replacing human jobs," a "mammoth, automated vacuum cleaner that uses elevators to travel between floors" was highly praised for its sucky actions. So if you're interested in seeing what other bots are taking home the jewelry (as well as the how to enter yourself in the future), be sure to hit the read link and bust out your broken translator, um, translator.

[Via Yahoo]