T-Mobile replacing faulty Sidekick Slide with Sidekick LX

While we can't help but feel all warm and fuzzy inside whenever a manufacturer owns up to defects that originated on its end, it's even better when affected customers are looked after for their troubles. According to GigaOM, users dealing with a malfunctioning Sidekick Slide can swap their unit for a shiny new Sidekick LX free of charge, and if for whatever reason that doesn't get your juices flowin', you can opt to exchange it and put the purchase price towards another handset. If you're dead set on just keeping your current Slide, you can simply wait things out until a fix is announced, but you won't find us passing up on any offers to upgrade gratis.

[CUBSWILLWIN @ Nov 22nd 2007 2:30PM]

who knew...

[Khris @ Nov 22nd 2007 2:35PM]

....what the rest of your comment was going to be?

[Deputy Doffoos @ Nov 22nd 2007 3:15PM]

Afterall..

[CUBSWILLWIN @ Nov 22nd 2007 3:44PM]

Who knew the slide was gonna be a failure! Read between the lines people.

[Khris @ Nov 22nd 2007 3:50PM]

Why make others "read between the lines" when you should have just finished your thought in the first place to avoid confusion.


Who knew.... that dogs will lick peanut butter off just about anything.

[Bevon Findley @ Nov 22nd 2007 3:15PM]

who knew....


.... that i will be such a spazz

[eurobloke @ Nov 22nd 2007 3:49PM]

Well done T-mobile, this is customer service at its best. Have a coconut.

[eurobloke @ Nov 22nd 2007 3:50PM]

This is customer service at its highest, well done T-Mobile. Have a coconut!

[tande04 @ Nov 22nd 2007 4:24PM]

Yeah, they've been doing this since t-mobile pulled the slide. I thought it was even in the orginal post on the subject.

Its only the blue one but its the better looking of the two IMO.

Just wish I would of known before. Would of been a nice way to get a bit of a discount on the LX

[sam9007 @ Nov 22nd 2007 4:52PM]

Yeah so do both have web browser?

[Khris @ Nov 23rd 2007 12:10AM]

Me fail English. That unpossible!

[mdivani @ Nov 23rd 2007 2:45AM]

Yeah, great customer service for those who bought the slide. Bad customer service for those who bought the LX at full price and now see it being given away for 100$ less.

[Rev. Otto @ Nov 23rd 2007 3:26AM]

I have a friend who got them to give him the Shadow and for the difference in price a bluetooth headset. Not too shabby, an HTC product that works great (I have one too)and a headset for the hassle. Yay, T-Mob.

[orvblog @ Nov 24th 2007 9:19AM]

:)

[ISABEL DIAZ @ Dec 1st 2007 12:40PM]

HI,
I NOT GET IT YET.......
CUZ CIGULAR MY MOBILE MOTOROLA.....NO E-MAIL...JUST TEXTING.....