Wasn't this out more than a year ago? Oh yeah, this is Verizon, selling you last years hardware with a less usable interface and the worst customer service imaginable.
AT&T customer service sucks for sure, but their network coverage has finally caught up to the point that it's not much of an issue, while they continue to have the better phones much much sooner, not to mention the ability to easily swap out SIMs for hassle free upgrades without permission or fees from the mothership.
Actually this wasn't out more than a year ago. This is the 8130. If you look at the device it's different than current pearls. Also it uses the same BlackBerry interface that all other BlackBerry's use.
Verizon let's you do an early upgrade on rate plans $59.99 or higher after a year. And I'm pretty sure most other providers also charge an upgrade fee, I know T-Mobile does, as does AT&T. Soo yeah.
actually.. the worst customer service available award goes to helio... I've NEVER had an issues with Verizon. 3 lines, upgrades on my line every month, not a single issue. Always fast service and always knowledgeable.
Also, ATT has the worst signal (followed by T-mo) in my area. GSM phones simply NEVER get signal in my house. Sprint, Verizon, and Alltel get it fine. So not everyone has your signal experience.
Also, the SIM card swapping... as long as you're near a computer that has internet access, you can swap a Verizon phone over as easily as punching in the ESN and then dialing *228 then pressing 1 on the phone. No fees, 24 hours a day.
Get some details and take into account that not all the big areas in the US get the same signal as you.
Reader Comments (Page 1 of 1)
jd @ Nov 1st 2007 11:06AM
Wasn't this out more than a year ago? Oh yeah, this is Verizon, selling you last years hardware with a less usable interface and the worst customer service imaginable.
AT&T customer service sucks for sure, but their network coverage has finally caught up to the point that it's not much of an issue, while they continue to have the better phones much much sooner, not to mention the ability to easily swap out SIMs for hassle free upgrades without permission or fees from the mothership.
aalqadaffi @ Nov 1st 2007 11:36AM
Actually this wasn't out more than a year ago. This is the 8130. If you look at the device it's different than current pearls. Also it uses the same BlackBerry interface that all other BlackBerry's use.
Verizon let's you do an early upgrade on rate plans $59.99 or higher after a year. And I'm pretty sure most other providers also charge an upgrade fee, I know T-Mobile does, as does AT&T. Soo yeah.
Maestro @ Nov 1st 2007 12:39PM
There was an EVDO Pearl out a year ago?
FWIW Consumer Reports has consitantly rated VZW customer service #1 or #2.
prokanda @ Nov 19th 2007 12:54AM
actually.. the worst customer service available award goes to helio... I've NEVER had an issues with Verizon. 3 lines, upgrades on my line every month, not a single issue. Always fast service and always knowledgeable.
Also, ATT has the worst signal (followed by T-mo) in my area. GSM phones simply NEVER get signal in my house. Sprint, Verizon, and Alltel get it fine. So not everyone has your signal experience.
Also, the SIM card swapping... as long as you're near a computer that has internet access, you can swap a Verizon phone over as easily as punching in the ESN and then dialing *228 then pressing 1 on the phone. No fees, 24 hours a day.
Get some details and take into account that not all the big areas in the US get the same signal as you.
prokanda @ Nov 19th 2007 12:55AM
**correction: I upgrade about ever 6 months... that was my error.