T-Mobile Dash review

Even though Boy Genius managed to get his hands on the HTC Excalibur and the T-Mobile Dash like, way before we did, we still got a unit to take around the block ourselves. It's safe to say the Dash is probably the most T-Mobile anticipated device of the second half of this year, and with good reason. We've loved this thing ever since we laid hands on it -- don't let the pictures fool you, it's way smaller and sleeker than most photos let on. In all reality, the Dash is a fairly unphotogenic device -- which is why we had to make sure to take some bigger and better than usual photos of it. Those angled corners off the screen and the thinning metal bezel on the face makes it look pear-shaped and odd. But once you wrap your hands around it, you'll understand why this is the hottest Smartphone on the American market.

The device itself is rock solid. Like most current-gen HTC devices, it's built like a tank, and feels like it could withstand some serious abuse (though naturally it's purdy enough that you'd never want to test that theory). It's not without fault though; the select and back keys are dangerously close, causing jump-backs from apps a little too frequently. The touch-strip HTC originally envisioned for the Excalibur has been replaced with a touch-sensitive volume keys, which are horrid for in-call use without pulling the phone away from your head. No tactility -- no good.


The keyboard, arguably the most important aspect of this device, is so-so. It does have good tactility, but our unit didn't register all our keypresses when we were typing quickly (and that's not due to the usual Smartphone two-keys-at-once bug). The spacebar is a bit irksome, as depressing the right side (with our right thumb) would often yield the opposite of what we just mentioned: a space, but no feedback (thus causing us to hit space more than once between words). The addition of AKU3 in this phone gives it XT9 support (which is as useful as it is irritating), as well as hold-down alt keys. The XT9 predictive text engine for QWERTY devices would be welcome if it came with some easy mechanism for turning it on and off, but sadly it does not -- this was confirmed with a number of other Dash users. Our Dash's XT9 would turn on for entering addressees in emails, but would mysteriously turn off when moving to the subject or body fields. Despite a few resets, the problem persisted; it's impossible to engage and disengage at will, something we're hoping they'll fix sooner than later.
On the other hand, hold-down alt keys is a newish feature we can't live without. Instead of hitting alt and dialing a key to get its alternate character (say, alt-l for $), just hold down l for a sec and $ just shows up. Unless you're really into typing llllllllllllll... you'll be happy that now you don't have to hit that alt key as much. We thought it was a bit of a bummer that the only key to engage the camera is slyly placed to the right of the space bar -- not terribly obvious when most devices have side-mounted camera buttons to more quickly and intuitively engage one of the device's most used features.






XT9 in action.

The volume strip settings.

A quick tour through the Dash yields the usual Smartphone fare, generally unencumbered by a ton of operator-installed crapware. The Dash is pretty lean, coming out of box with myFaves, an Oz-based mutli-IM client, a convenient email setup wizard, a new version of the HTC comm manager (below), and the usual WinMo standard apps.
myFaves is pretty easy to setup and use on the device; the update for our Dash was rolled out over the air, and we didn't have to touch a thing. Unfortunately without unlocking the extended ROM, we have no way of removing the myFaves app from the phone and putting it on our other WinMo Smartphones, nor is Tmo making the application available to current devices like the SDA, even though the software obviously exists. (More on that another time.) If you don't want myFaves on your today screen, though, you can pretty easily take it off.
The email setup wizard is a very convenient way to add your server-based email -- it assumes the settings from a number of typically used presets (i.e. it guesses mail.yourdomain.com and tries your user/pass there, etc.) taking a bit of the legwork out of the email setup procedure. We don't really think setting up mobile Outlook email wasn't that hard to begin with -- especially if you're the type to actually use WinMo -- but hey, every little bit helps.



Otherwise the device is about what you'd expect; the EDGE is speedy (for EDGE, anyway, which we've grown disturbingly used to), and the WiFi is useful -- but not that useful. It does indeed lack an external audio port, but has the newish HTC-standard extUSB port (pictured above), which makes use of the otherwise bare bottom half of the mini USB connector for audio-out purposes. Pretty irritating to have to use an adapter, but hey, it's 2006 and you've got alternatives: this phone supports A2DP and AVRC, so you've really no excuse to be running some ugly cable out of a device as pretty as this.
We know what you're burning to ask, though: how does it stack up against the Q? Well, when it comes down to it they're actually two very different devices. Radios excepted, we find the Dash preferable; though it's only got a 200MHz OMAP processor compared to the Q's 312MHz XScale, but it comes equipped with an additional 64MB flash memory. The Dash only has a 960mAh battery compared to the Q's 1130mAh power pack, but under normal usage the Dash held up quite well. So those specs are kind of tit for tat, but the Dash is just so much less utilitarian looking and clunky feeling. It's the slim Smartphone perfected. No, what's really at hand here is your data usage. Do you need 3G, or are you content with Tmo's $30 per month EDGE and WiFi bundle? Both phones are priced at parity, so your buying decision is more likely to come down to data, and less likely to depend upon flash memory or a millimeter of thickness.
But in terms of aesthetics and the ever-powerful touchability, the Dash has it in spades. Its shape and soft touch finish make it far more comfortable to hold in the hand than almost any other Smartphone we can think of in the US market (though it'll have some real competition when the Treo 750 lands on Cingular). In case you couldn't already tell, we feel pretty comfortable recommending this phone to anyone willing to put up with the inherent pains of Smartphone, with or without Tmo's tweaks and myFaves calling service.

















Reader Comments (Page 1 of 4)
bigsaucybob @ Oct 11th 2006 7:28AM
looks great, keyboard looks uncomfortable though
akijikan @ Oct 11th 2006 7:45AM
After using WM5 PocketPC, I don't think I could go to Smartphone. Yes I am stuck with some thicker, bulkier devices (700wx right now), but its worth it to me. The keyboard on that thing looks smaller and scrunchier than my 700wx, and I'm sorry, but the front is ugly as all get out, nice screen though.
PcAdDiCt44 @ Nov 18th 2006 10:33AM
Well, having used (and still own) the T-Mobile MDA, I am now using the Verizon AudioVox 6700 which gets data at DSL Speed over-the-air (360 kbps+), true wireless sync w/Verizon-provided sync site..changes made on the pc reflect on the 6700 within 15-30 seconds on average and vice versa(!). The 6700 has a 400mHz CPU and all the features of the MDA and most of the 'Dash'. Overall, I'm extremely glad I switched from T-(slug) Mobile.
Korey @ Oct 11th 2006 8:00AM
I love the touch strip and WiFi I think Blackberry could learn something from this and so could Cingular with MyFaves though obviously a knock off of My Circle.
Justin @ Oct 12th 2006 11:08PM
Actually, it's the other way around. My Faves (known previously as My 5) has been in development for a long while. Alltel just beat them to the release of it.
pikapdragon @ Nov 14th 2006 8:12PM
Actually T-Mobile had the MyFavs before MyCircle came out, it was tested in a few markets before they went national with it...which is smart because you wouldnt want to sell a product before you have tested it out. And also their market survey showed that the average person only calls 5 people regularly, so thats why they only offer the 5 MyFavs instead of the 10 that MyCircle offers. Just a little FYI
Mike @ Oct 11th 2006 8:16AM
But it runs WIndows Mobile. That's kinda like when you see a hot chick with this great body, then she turns around and has a face that screams out for a brown bag!
xbit @ Oct 11th 2006 8:18AM
Wow, that's ugly. HTC could really learn a few lessons from the Motorola Q and Nokia E62 when it comes to industrial design.
phi @ Oct 11th 2006 9:19AM
Man, I wish they would've just kept the JOGGR feature/strip in there.
doppler @ Oct 11th 2006 9:34AM
Would I be nuts if I said that the Pearl was the most anticipated T-Mobile device of the 2nd half of this year?
Bob @ Jul 16th 2008 2:05PM
UNfortunately, here in July 2008, after having my THIRD Pearl "corrupt itself" and being onmy SECOND simcard that "got corrupted" and being that the Pearl has a Video folder but.... DOESN'T SHOOT VIDEO. Plus the dropped calls every time I entered a store, building, etc.... I am trading UP from the Pearl with its now "known issues" that they just won't fix.... to the Dash, that 2 friends own and love.
SCREW the Pearl, everyone I know fell for it, are now annoyed with the thing, and are anticipating their next phones already.
PEARL = JUNK in spades.
BT Hathaway @ Oct 11th 2006 9:48AM
Answer me this...will the Dash allow editing of Office documents or is it a view only device? That was my biggest gripe with the Q phone (and what kept me from buying one), I wanted the ability to work with Word and Excel documents.
Thanks.
Richard @ Oct 11th 2006 11:40AM
Here's the irony of it all - Cingular's Symbian-based Nokia E62 comes with software to edit MS Office documents, but virtually all Windows Mobile Smartphone edition devices don't. Odd, isn't it?
R - Houston @ Oct 16th 2006 12:01PM
BT Hathaway:
The Dash (and other Win Mobile "Smart Phone Edition" devices) are meant to view documents, not edit. If you need to edit then you should consider the Treo 700 series. Come to think of it, I don't think that Smart Phone Edition includes ability to view notes either. That means if you use Outlook for work, and rely on notes, then you will be a bit limited with the Dash.
HTGadget @ Oct 17th 2006 12:59AM
Richard and R-H are correct. How ironic that this Win platform are MSOffice app view only and Nokia Symbian Smartphones are fully editible. From an interprise level, Q and Dash fall short. This may be because US cellular carrier dictate to device mfrs what these device are and aren't doing. Instead of what they are designed to be able to do.
US carriers are stuck on cell phone users instead on the next phase of business appliances that are fully capabile of support the mobile worker. I intentionally didn't say businessperson!
David @ Dec 16th 2006 11:10AM
You can use Z4Soft PTab for editing Excel spreadsheets (www.z4soft.com) on T-Mobile Dash
famous182 @ Apr 17th 2008 4:03PM
The older version (with Windows Mobile 5) is a view/read only on documents. The new version (complete with Windows Mobile 6, which I believe came out in early 2008) is fully capable of editing documents...Although, how much of that would you really want to do on the dash keyboard??
Ig @ Oct 11th 2006 10:02AM
It looks like an O.K. device but two really bad things about it. If the touch sensitivity is anything like the chocolate then that will suck bad, & EDGE data why would someone take 2g or 2.5g whatever there calling it these days when all of the other national carriers are offering 3g like EVDO or UMTS, but then again different strokes for different folks.
emx2500 @ Oct 11th 2006 10:27AM
Based on the review which has plenty of negatives, I have no idea how you end up recommending it over the Q... IMHO, the HTC is much less attractive and generic looking... also, EVDO seems to trump EDGE+Wifi in most circumstances...
mukelarvin @ Oct 11th 2006 10:30AM
Awww, he snuck a picture of his girlfriend in the review, that's cute.
... sorry for being creepy and knowing that... I need to get a job... too much Myspace.
TxDot @ Oct 11th 2006 10:46AM
You guys need to learn to take pictures against a light colored background when the device you're photographing is dark colored. The picture that really set me off was the one comparing the side view of the Q and the Dash. The Dash is so dark that it got lost against the dark background while the Q showed up just fine.
Good review otherwise.
TxDot @ Oct 11th 2006 10:48AM
One other question. Is this a touch screen device?
T-Mobile Guy @ Oct 11th 2006 12:09PM
Nope
ags @ Oct 25th 2006 11:53PM
I currently have a Tmobile Blackberry 7150. The email feature works fine and when I talking on the phone, I hear fine but people at the other end always complain they cant hear me or that the sounds are garbled or fuzzy. In other words, the phone feature is lousy. My contract is expiring and I want to get a better phone. Does the Dash have better phone reception? Any other suggestions (I am not bound to Tmobile).
Sohail Rizki @ Mar 13th 2007 6:42PM
NO; for touch screen you need to get MDA. I have heard that touch screen does not work properly.
I am using T-Mobile Blackberry and Dash both, I love both, for Dash I did not have to buy internet service since it has WIFI system.
This article is excellent, it says exactly what I felt about Dash before I bought it, the picture is awefull.
Wolvereen @ Oct 11th 2006 11:04AM
I have an MDA currently, but have been thinking about switching to the DASH. I don't really edit much (if at all) on my MDA, I am wondering if a Smartphone would cripple me style, or if I shoudl stay with PocketPC.
Opinions...?
Tack Furlo @ Oct 11th 2006 11:14AM
Why?
Why would anyone buy this? I have a t-mobile SDA and my mom has a MDA and I can safely tell you they're the best devices t-mo has. I've had a sidekick and used a sidekick 2. Three words: Piece of ...well, you know. The SDA is FAR cheaper and carries over 90% of the functionality of this thing. Want a keyboard that someone with fingerslarger than a 2-year-old can use? Get an MDA. Bigger keyboard for people who have fingers, plus the keyboard slides under it if you don't need it - and unlike the sidekicks, it runs a system that's used on more than just a sidekick.
As for the Q...wow. I'm amazed that anyone even mentions the Q. The Q is indeed a more "industrial" design, but if I want an industrial design, I'll just make phone calls on a bag phne from the 80's - or even better, put a GSM radio in a 2-foot-tall army radio. Beyond that, the Q is a verizon phone. I shouldn't need to say any more, but since apparently verizon hasn't gone bankrupt yet (lord knows they should have) I will. I have 1,000 any time minutes, with which I can call any damn network I want (or even non-networks like, say, landline phones) with no long distance, no roaming, no extra BS charges of any kind. What does this servce cost me? $39. I'd like to see someone who has 1,000 minutes for under 40 bucks on verizon. Those people don't exist. Oh, and did I mentionn the unlimited weekends? Yeah, call me saturday so I can fuss at your stupid verizon-using self without limits.
And for those who say "yeah but that's a promo" I say this: My mom has the same plan but with 3,000 minutes. She pays $49. Show me a verizon user who gets 3,000 minutes forr under 50 bucks, and I'l show you a verizon user who can win the super bowl playing on a team with noboody but him and that dumb verizon mascot dude. Both our plans are promos, and both of our plans are now only 10 bucks more. Any 3,000 minute plans on verizon's site for even $60? Nope. Try "sorry, we don't have that many minutes in a plan." So I guess the question is would you prefer 2,000 minutes for $99 or 4,000 minuts for $149, verizon users?
And $2 for "detailed billing" so if you have a problem with your bill, you have to pay them moree money to see your entiree bill to argue with them about your bill. Wow, that's an original scheme there. That must be where they're putting all their money - marketing and lawyers - because certainly it's not in adding towers. I've yet to meet a t-mobile user who was "out of service" (out of over 80 I know) and I've seen 6 verizon users who are, even 2 feet away from me while I was in a call twice. Nice job with your nationwide network, verizon. Perhaps your nation begins 2 feet from one of those major metropolitan areas instead of the other 80% of the land mass we call the USA? Yeah, that nation.
Don't get me started on their data plans.
I just don't get it. Crappy phones plus crappy plans. Crappy DSL and home phone service while we're at it. Verizon must be smuggling something in all those phone repair trucks, because there's no way they exist with these kinds of "deals" in their offerring.
atruedsgb @ Oct 11th 2006 11:37AM
^Lol @ this guy.
You must work for T-Mobile. While you're paying $10/month for 10,000 minutes, I'm more than certain you drop at least 3 calls per day.
Taire @ Oct 11th 2006 12:08PM
Wow Tack !!! You are not very tactful. How can you compare the MDA to the Q and the DASH, seriously, most people will not want to carry the MDA because of its heft, hell i own a treo 650 which is excellent and has more functionality that any phone with the WiMo Smartphone OS but i am thinking of chucking it in favor of the smaller size and wifi of the DASH. Size matters period. I do not use a lot of the functionality of the treo to make me stick to it. Sure the touch screen is nice but i dont really use it. Reception sucks with it, antenna adds additional heft and it is bulky, I do not even want to think of how bulky the MDA is.
Yes i used to be a tmobile customer but i switched because i had shoddy reception here in Columbus Indiana, so i switched to Cingular, plus i like GSM. As much as i do not have any use for EVDO, i can imagine that if i was involved in business that required me to check emails and the internet frequently then EVDO is good because i do not have to try finding an unsecured wifi spot and EDGE and GPRS is slow as hell. So you see Tack, just because you do not see reason does not mean that millions (ok thousands) of consumers dont. Remember us gadget fans make up less than 1% of the entire cell phone user community, just because we are very picky and hard to please does not mean that others are the same way.
Ig @ Oct 11th 2006 11:18PM
its funny that yo knock verizon because of prices. Id rather go with a company that spends plenty of money improving their network every quarter, about $1 billion to be exact. Thats why tmobile gives u everything for nothing, theyre network cannot compare with verizons, or cingulars even. And unfortunatly for u the numbers are against you, tmobile has less than 20 million customers, prob 15 million but ill be nice, and verizon and cingular both have >50 million each so where exactly are u going with this. I think the point u proved was that tmo gives more minutes to compensate what they lack in network because all other national carriers plans are about the same price. you could smack talk verizon all u want, fact is there coverage is great and people that want great coverage will continue to support them. and ur beloved tmobile is the only national carrier that hasnt deployed a 3g data network. and just a little fyi if u compare vzw sprint and cingulars 59.99 plan to tmobile 39.99 1000 minutes u need to realize that mobile to mobile and night and weekends is gonna cost u 17 dollars extra which brings u to 56.99, sure u get 100 more minutes but for the 3 dollars ill go with a better network and take a hit on 100 minutes.
chazzo @ Dec 25th 2006 12:09AM
Finally someone who's not falling for Verizons hussle.I had Verizon for years until they took my plan away and stuck me with a ridiculous one.I see NO REASON for anyone to continue useing Verizon,they offer less then anyone,and charge more for it.I am a T-mobile user now,$50,3000 mins.,very few dropped calls,no more then Verizon.thats a fact!!
lisa @ Mar 10th 2007 10:41PM
Hi, as I was just reading about the DASH ( I have the T-mobile MDA, I wondered if you could help me. So, I purchased it thinking I could do a couple of things that is says it does, but I cannot for the life of me figure out how to:
Speed voice dial
play songs for ringtones
use the storage card so that I can use a lot of pictures, songs, videos etc... (the guy at the store sold me a 55$ card and I still cant seem to add more things to it!!!
I have called T mobile and have gone to the store and no one can help me. Since I saw that you have the mda I thought you might be able to. Thanks for reading.
Lisa in California
DconBlueZ @ Dec 15th 2006 12:10PM
atruedsgb,
Don't know about Tack Furlo, but I DO work for TMo, and I've seen the numbers. EVERYBODY drops calls, the question is WHERE do they drop calls? We have markets that suck, so does everyone else.
What makes us different is that we encourage people to use our online interactive signal map to find out if we're the best choice for you where you live and work. We don't WANT you as a customer if we're just going to make you angry. That's a no-win for both of us.
No one else I'm aware of provides this mapping service. It's even accurate. :-)
I've been in the communications business since 1981, worked with virtually all the big names in the US and several in Europe, and this is the first company I've worked with that consistently puts real teeth into the customer service and product efforts long-term.
As to the topic at hand, I've heard a lot of good things about the Dash from our own in-house people, they're buying them for their own personal use, which says something about it.
I'm planning for Santa to get me one, too, though the note about the predictive text engine concerns me, as my current Blackberry 7100's predictive text sometimes annoys me for the same reason noted in the review above.
HughJass @ Oct 11th 2006 11:51AM
Engadget, the capacity of the battery is irrelevent; the efficiency of the components in the device determine the battery life. You can't just compare mAh ratings of the two batteries from different phones and come to a conclusion. For one thing, the Dash's CPU is 112Mhz slower; I'm sure that account for something. Talk time and standby time are what we need to know.
cortez @ Oct 11th 2006 11:53AM
i'm all for smallness, but small means poor battery life (e.g., a day or less)... with a 960mAh battery, push email and 30-60 mins in phone calls you'd do well to get a days usage...
T-Mobile Guy @ Oct 11th 2006 12:00PM
Ive had my Dash for about two weeks now and find myself loving the xt9 feature. HOWEVER, if you want to turn it off just hit ALT-Space
shagerott @ Oct 11th 2006 4:18PM
Can you confirm what other things you can configure the volume touch strip to control? Can it be used for scrolling?
Lance Hardersen @ Oct 12th 2006 2:10AM
can you use the wi-fi radio to connect to your home network without having t-mobile's internet plan?? Is it enabled out of the box??
Lance
claudio @ Oct 16th 2006 12:50PM
what is the xt9 feature
T-Mobile Guy @ Oct 11th 2006 12:01PM
As for battery. With my DirectPush on, I still get 3 days worth of battery life.. even longer with Push off.
schmidt29 @ Oct 11th 2006 12:11PM
Wow, It just amazes me how much discussion there is on this and other forums about ..... appearance: how slick or ugly or modern or shiny & fancy these communication devices LOOK.
Are there really so many buyers out there who mostly use their units as a fashion statement? Is this mostly an ego thing? Or most likely an insecurity issue?
Don't you people want these devices to WORK as well as possible??? By work, I guess I mean work for the purpose they were presumably designed: communication and data management? Or do they "work" for you when they elicit ooohs and aaahs from colleagues when you lay it down on the table at a bar or a conference?
Anyway, that's my 2 cents after reading lots of reviews on this and the Q and the Pearl and other "cutting edge" phone devices.
xbit @ Oct 11th 2006 3:08PM
"Are there really so many buyers out there who mostly use their units as a fashion statement? Is this mostly an ego thing? Or most likely an insecurity issue?"
Judging by sales of the Apple iPod and Motorola RAZR, the majority of users who buy gadgets want a device that looks smart.
The same goes with cars, watches, clothes and almost everything in life.
Whether rightly or wrongly, it's only geeks who don't care about appearances.
F Fuentes @ Oct 11th 2006 12:11PM
So more importantly, how is the call quality on this thing?? As well as the speakerphone?? I have T-Mobile and have been contemplating which smartphone to get and have it narrowed down to the Pearl or SDA. I really do like the MDA's form factor but all the reviews seem to say the sound quality isn't very good. So if this one has everything the Pearl and SDA does (which it seems to) I'd LOVE to get it since it actually has a beyboard.
Mrfreezie @ Oct 11th 2006 12:13PM
It seems like during the whole review they kept saying that it was crap.. But then at the end they were like "yeah it's a great phone." What? To me, and from what I read, it looks like crap.
Nik @ Oct 11th 2006 12:24PM
Can this be used with Skype? I notice the processor is only 200MHz....
dean @ Oct 11th 2006 1:07PM
please please please, put GPS in it. i have tried many phones but keep on returning back to my hp6515 because of this feature. i kow it's big but it does what it does.
genexxer @ Oct 11th 2006 1:36PM
RAM is my pet peeve. I paid $26 for a spb memory manager...and discovered the bloatware takes too much memory for the device to run the phone, pockettv, activesync and spb pocketpc plus. Lazy programmers. 32MB ram is not enough for you bloatware hacks? Then again why should you care, just make me buy a 64 mb $400 phone. HTC/tmobile loves you. All that money and the coverage stays zero in 95014(Calif). Remind me what I am paying for? I forgot since I can't use my tmobile pocketpc phone edition here for any price.
John Miller @ Oct 11th 2006 1:45PM
Forgive me if this is a stupid question, but can I use this phone to connect to the internet with any WiFi connection or do I have to do it through T-Mobile's EDGE service? I wanna watch my Sling at work!
keri @ Oct 11th 2006 9:07PM
If you dont' want to pay for the service you don't have to, I tested the phone today with a regular wifi network and it works just fine. Actually the interface is right on the main screen so its just luvly. However it does work better with 802.11g networks rather than b but thats just for connectivity both will generally work fine. At the worst tmobile has a 14 day return policy if it doesn't connect to your home network.
T-Will @ Oct 11th 2006 4:05PM
I think the Samsung looks more visually appealing, but the Dash doesn't look too bad either. I'll make my final judgement once I get my hands on one.